Article 6 - Delivery / Deadlines
Products purchased on the Site and for which the customer has opted in his order for a home delivery service are only delivered in metropolitan France (excluding Corsica and all island deliveries for which means of delivery specific requirements are needed) and in Monaco. The delivery terms of the products are described below; the customer is informed that LSGIFTS&FASHION reserves the right to choose the most suitable mode of transport according to the nature of the product, its weight and its volume.
The customer is reminded that he must specify when ordering any special circumstances related to the delivery address may complicate the delivery of the product (example: delivery on site not accessible to vehicles, stairwells and / or lifts narrow ...) or impact the delivery deadlines provided below (see provisions of Article 2 above). If LSGIFTS&FASHION has not been informed of these particular circumstances when ordering, LSGIFTS&FASHION reserves the right to cancel the order or to charge additional shipping costs necessary for the proper routing of the product (passage through the window, climb on the floor by exceptional means: elevators, crane, additional deliverers or other adapted means ...).
The customer chooses when ordering one of the following delivery methods:
Delivery "classic" at home by DDP or GLS: delivery within 3 to 5 days (excluding Sunday and holidays) to the delivery address chosen after validation of the order. In case of absence, the parcel remains available at the post office for 15 working days. After this period, the package is returned to LSGIFTS&FASHION, the customer will then pay the shipping costs again so that the product is forwarded.
Delivery "express" at home by UPS: delivery within 24 to 48 hours (excluding weekends and holidays) to the delivery address chosen after validation of the order. In case of absence, the parcel remains available at UPS for 8 working days. After this period, the package is returned to LSGIFTS&FASHION, the customer must pay the shipping costs again so that the product is forwarded.
These deadlines are only indicative deadlines corresponding to the services used. In any case, the customer may cancel the order under the conditions described below if the product is not delivered within 30 working days after the date of validation of the order. The delivery time will be considered respected during the first presentation of the product to the address indicated by the customer when ordering. In case of absence on the date of agreed appointment and time slot, not modifiable, agreed with the carrier the day before the appointment, the customer will be responsible for recovering the product from the relevant services or to fulfill expenses inherent to a new presentation of the product. LSGIFTS&FASHION can not be responsible for late delivery due to unavailability of the customer during the time slot agreed with the customer the day before the date of appointment.
The costs associated with each of the services are different. Information on the costs associated with the various delivery services will be available when ordering. The customer is informed of these costs when placing an order. The customer can at any time during his order change the choice of delivery service.
Cancellation of the order :
Delivery times can not exceed 30 working days after the date of validation of the order. If the product is not delivered to the customer on this date and this delay is not due to the customer, the customer will be entitled to resolve the contract eight (8) days after the receipt by LSGIFTS&FASHION, a bet in default addressed by registered letter with AR, to BIO ENERGY MAT, to the service Orders, 66 AVENUE DES CHAMPS ELYSEES - 75008 PARIS, remained unsuccessful. The sums paid will then be returned to the customer, without doubling, within fourteen (14) days of the termination of the contract. The above provisions are not applicable in case of occurrence of force majeure or fortuitous event.
Article 7 - Verification of packages on delivery
The customer must check carefully the delivery of the product all visible damage. In case of visible damage (for example: damaged parcel, already opened, missing parcels ...), the customer will have to refuse the product or accept it with reserve. The customer is informed that the reserves must be made immediately with the carrier with precision directly on the delivery note, any general reserve of the type "subject to unpacking, packaging intact" having no value. The reservations must be precise and describe the damage (s) suffered by the product. If the carrier refuses to assist in the unpacking of the product, it must be stated on the delivery note "the driver has refused to attend the unpacking of the product". The customer is informed that the absence of reservations written on the delivery note is presumption of correct delivery of the product. LSGIFTS&FASHION must be informed by the customer of the lack of conformity by email sent via email@example.com within 24 hours of delivery or delivery (or refusal of delivery or delivery) of the product. It is advisable to the customer to confirm the refusal of the parcel or the reserves at the latest within 3 working days of the delivery by registered letter with acknowledgment of receipt to the carrier (or services concerned) with copy by simple mail to BIO ENERGY MAT to the service Orders , 66 AVENUE DES CHAMPS ELYSEES - 75008 PARIS.
Article 8 - Payment
The payment of a product on the Site can be made:
Or by credit card: Visa, MasterCard directly on the Site by completing the order form by following the specific instructions and then by paying by the secure transaction site. Payments by credit card are subject to an automatic anti-fraud control, LSGIFTS&FASHION reserves the right to cancel orders subject to validity of these checks.
Either by bank transfer specifying your order number in wording, the RIB is available in the section "Payment by transfer of the Site".
Paypal payment: if the customer already has a PayPal account, he can use it and pay his order safely without disclosing his bank details.
Article 9 - Right of withdrawal, return and refund
In accordance with the legal provisions in force, the customer may exercise his right of withdrawal from LSGIFTS&FASHION once his order validated by LSGIFTS&FASHION and up to fourteen (14) days after the delivery of the product without having to justify reasons or to pay penalty. To exercise the right of withdrawal, the customer must notify LSGIFTS&FASHION by email via the firstname.lastname@example.org its decision to withdraw from this contract by means of a declaration devoid of 'ambiguity. If the customer uses the email@example.com to notify LSGIFTS&FASHION the exercise of his right of withdrawal, LSGIFTS&FASHION will send him an immediate acknowledgment of receipt of the withdrawal by email .
For the withdrawal period to be respected, it is sufficient that the customer transmits his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the product (s) purchased and shipping costs will be refunded to the customer, the direct return costs remaining the responsibility of the customer.
LSGIFTS&FASHION will inform the customer by e-mail or telephone of the terms of sending or recovery of the product. If the product must be returned by the customer, without undue delay and, in any event, no later than fourteen (14) days after the customer has communicated its decision to withdraw from this contract. This period is deemed to be respected if the customer returns the product before the expiry of the fourteen (14) day period.
Bulky products (over 20 kg) or bulky goods will be systematically picked up by a carrier chosen by LSGIFTS&FASHION at the customer's address indicated on the order form. These costs are estimated at a maximum of approximately 131.82 euros per piece. The customer will be informed in advance of the cost of the return of the product. This cost will be deducted from the amounts reimbursed to the customer under his right of withdrawal. The customer is entitled to ask any justification to LSGIFTS&FASHION regarding the cost of this recovery. The product must be returned or recovered by LSGIFTS&FASHION in its original and complete condition (packaging, accessories, instructions ...), clean, and under conditions allowing its re-marketing in new condition. The customer must attach to the returned product the copy of the purchase invoice.
Dirty products, in poor condition or incomplete are not included.
In accordance with current regulations, the right of withdrawal can not be exercised for audio recordings, video or computer software unsealed by the customer, it is the same for multimedia products subject to registration of license (GPS / computers / tablets PC). The customer can operate the product to establish the nature, characteristics and proper functioning of the product. However, the responsibility of the customer may be engaged in case of depreciation of the product not resulting from normal use of the product. Similarly, for reasons of hygiene or health, the customer may not exercise his right of withdrawal for textile products of the type (bed linen) that he has opened, the products related to the care and hygiene razors, hair clippers, epilators, hair dryers, dental hygiene products that have been opened, as well as for products that the customer has come into contact with food products, such as kitchen utensils, robots and kitchen appliances, dishes, ovens, coffee machines.
The customer will be refunded the full amount paid (net of return charges) no later than fourteen (14) days from the date that LSGIFTS&FASHION will be informed of the customer's decision to exercise his / her withdrawal. If the product is returned by the customer, LSGIFTS&FASHION will postpone the refund until LSGIFTS&FASHION has received the product, whichever is the earlier. The customer will be refunded by credit card or paypal, unless otherwise agreed with the customer.